Who is responsible for tracking the training curriculum progress of associates?

The store manager is primarily responsible for tracking the training curriculum progress of associates because they play a central role in managing daily operations and ensuring that all staff members receive the training necessary to perform their jobs effectively. The store manager can monitor each associate's progress, provide guidance, and identify areas where additional support may be needed. This role includes not only overseeing the completion of training modules but also assessing the impact of training on performance and customer service.

Other options might delegate responsibility in ways that are less effective. While the HR department plays a vital role in developing training programs and policies, they may not have the day-to-day oversight of individual associates' training progress in the specific operational context. Similarly, while all managerial staff may have a role in coaching and supporting associates, it is typically the store manager who has the primary responsibility for tracking progress. Lastly, while associates should take ownership of their learning, accountability ultimately lies with the store manager to ensure that training is being completed and that associates are prepared to contribute effectively to the team.