Which strategy is NOT typically part of improving customer service in retail?

Implementing a strict return policy without flexibility is not typically part of improving customer service in retail because customer service strategies aim to enhance the shopping experience and foster positive relationships with customers. Flexible return policies are often viewed as a customer-friendly approach that builds trust and encourages repeat business.

In contrast, a strict return policy can create frustration for customers, leading to negative perceptions of the retailer. Retailers that prioritize customer satisfaction often design return policies that are accommodating, allowing customers to feel secure in their purchase decisions.

The other strategies mentioned—personalized interactions, training employees on product features, and creating customer loyalty programs—are all designed to enhance the customer experience. Personalized interactions help customers feel valued, training employees ensures they can assist effectively, and loyalty programs incentivize repeat business, all of which contribute positively to the overall service quality in retail.