Which step is NOT part of the TCS customer return procedure?

In the context of the TCS customer return procedure, asking for customer feedback is not typically classified as a step in the immediate return process. The focus during a return is usually on addressing the customer's immediate concerns, such as resolving the issue with their purchase and providing a satisfactory solution.

The key steps in handling returns often emphasize the importance of listening to the customer, which includes allowing them to express their dissatisfaction. Apologizing for their disappointment acknowledges their feelings, thus validating their experience, while thanking them afterward helps to reinforce a positive relationship despite the inconvenience faced.

In contrast, while feedback is valuable for improving services and products in the long term, it is not typically a direct component of the return transaction itself. This distinction underscores the operational focus of the procedure on resolving the specific issue at hand rather than gathering extensive feedback at that moment.