What is the guideline regarding shipping damaged shoes?

The guideline regarding shipping damaged shoes emphasizes that customer satisfaction and product integrity are paramount. Shipping damaged or mismatched shoes to customers can lead to negative experiences, tarnishing the company's reputation and potentially leading to returns, complaints, and lost business. By not shipping these products, the company maintains high standards of quality and ensures that customers receive only items in excellent condition.

This approach aligns with best practices in retail, where the focus is on providing a positive shopping experience. When customers receive products that do not meet their expectations, it can lead to dissatisfaction and can undermine brand loyalty. Thus, the policy to refrain from shipping damaged shoes is a proactive measure to maintain customer trust and uphold the company's standards.