What is the first action to take when preparing a shipment of defective shoes?

The appropriate first action when preparing a shipment of defective shoes is to create a store-generated transfer to the distribution center. This step is essential because it formalizes the process of returning the defective items back to the distribution center for further handling. By initiating this transfer, you ensure that there is a record of the defective items being sent back, which aids in inventory management and helps maintain accurate stock levels.

This action also facilitates the logistical aspects of managing defective inventory, allowing the distribution center to process returns, assess further quality control issues, and take necessary corrective actions with suppliers. Initiating this transfer efficiently starts the workflow of resolving the issue while ensuring that the store remains accountable for the defects.

While notifying the customer and documenting defects are important steps, they typically follow the initiation of the return process. Evaluating for additional defects generally occurs after the transfer is recorded, as part of quality assurance procedures.