What is the approach for handling returns without a receipt?

The approach of persuading the customer to make an exchange is effective in handling returns without a receipt because it provides a solution that can satisfy both the customer and the business. When a customer does not have a receipt, this often signifies a lack of proof of purchase; thus, offering a full refund may not be justifiable from a business perspective.

By encouraging an exchange instead, the store can retain the customer’s business while still adhering to its return policy. This approach helps maintain customer satisfaction and loyalty, as it solves the customer’s problem of wanting to return or change an item while minimizing potential losses for the company. Additionally, it allows the store to potentially upsell or ensure that the customer leaves with a product that meets their needs, rather than leaving empty-handed.

As for declining to process the return, this could lead to customer dissatisfaction and damage the store's reputation. Requesting customer identification may not directly offer a solution to the immediate problem of the return and could also create frustration for the customer, as it does not guarantee a resolution.