What approach should be taken if the store is busy and a customer needs assistance?

Directing the customer to the appropriate aisle and paging an associate is the most effective solution in a busy store. This approach ensures that the customer feels acknowledged and valued by receiving immediate help from someone who is dedicated to assisting them. By providing clear directions, you guide the customer to the right spot and simultaneously utilize the store's resources by calling an associate who can assist the customer in a timely manner.

This strategy helps maintain customer satisfaction, as it minimizes their wait time and shows that their needs are a priority even when the store is busy. It promotes a culture of teamwork and provides a better customer experience, reinforcing the idea that excellent service is paramount, regardless of the store's current activity level.