In which situation would a store manager be involved in a return?

A store manager's involvement in a return typically occurs during the approval process for the transaction. This is an important aspect of store operations, as managers have the authority to review and authorize exceptions or special cases that may arise during returns. Their role includes ensuring that store policies are followed and that the return process is handled appropriately. This helps maintain consistency, prevent fraud, and ensure customer satisfaction.

In contrast, being involved in every returned item does not reflect the efficient use of a manager's time and resources, as many returns can be handled by staff or through established protocols. Limiting involvement only to transactions over a certain amount, like $20, would overlook many valid return situations that might require managerial discretion. Similarly, only focusing on defective products fails to recognize that returns can occur for a variety of legitimate reasons, including customer satisfaction or changes in preferences, which may also require managerial oversight. Therefore, the role of the manager is crucial particularly when it comes to approving the transaction within the established return policies.